Refund policy
The buyer has the right to return their order within 14 days.
You can place your order return within 14 days from the date of receipt of the ordered goods.
If you want to succeed return If you have an order, you must inform us and provide all the necessary information.
You must inform us about the order cancellation and product returns via email at info@pasauliosiulai.lt.
Money will be refunded no later than 5 days from the receipt of the returned goods. Your money will be refunded in the same manner as the payment was made for the order, without any additional refund fee.
Return policy:
To return a purchased item, please ensure that:
- Items were purchased in the last 14 days
- The products are in their original packaging
Items that cannot be returned:
- Custom-made products.
- Items that cannot be returned due to their nature, such as items that have expired.
- Items that are not suitable for return due to hygiene reasons after the product has been unpacked.
- Products that are used with other products after their delivery (product mixtures).
Product returns
You assume the risk and costs of returning goods. Returned items should be sent to the specified address:
Gedimino g. 22A-14, LT-44319 Kaunas, Lithuania.
We are not responsible for any damage to goods that occurs during the return process. Therefore, we recommend choosing a reliable shipping service provider. We will not be able to issue a refund if you do not provide the purchase receipt or the delivery receipt of the goods.
Contact information
If you have questions about our money and goods return policy, please contact us at info@pasauliosiulai.lt